The syllabus
stage
theme
Course content
One
What affects people's behavior?
The human nature
The needs and desires
O values
The environment
The level and degree of motivation
The discussion of characteristics of current 90 on employee behavior is affected by what
Two
Correct understanding of 90
The phenomenon of 90
90 the growth of the social environment
Three
Effectively lead 90 --- become flexible managers
The maximum employee satisfaction and turnover rate and the relationship between the WHO
The era of flexible management
The flexible management of self cultivation
The principles of flexible management
Four
Effective lead after 90 --- management practical skills
O daily management
The basic skills
The time management
To master the basic etiquette
O master the employees' personality types, so as to adjust the different coping styles for different people
The drills and different personality 90 communication
Establishes a weekly staff communication
The different personality for different job analysis
The method corresponding to different personality disputes
The method of different personality employee task assigned
O drill
Five
Effective lead after 90 -- flexible communication and motivation skills
The mode of communication
How to improve communication skills
How to create a good atmosphere of the whole communication
The middle managers and how to communicate 90
The senior management staff and how to communicate 90
The use of empathic communication to people
O the new generation of employees with case analysis of empathy
The employee motivation skills
The analysis of communicating with the staff common incorrect.
The importance of body language
Six
How to establish authority
To respect the staff's rhythm
Case analysis
O achieve the four important ways to respect other people's rhythm
Understanding employees' personality with different communication rhythm
How to guide the staff
To increase the charm of language is the fundamental
The dilute hierarchy
The guide 90 self shaping target
O do pressure management
How to ease the tension
O led everyone in psychological relaxing skill training
The timeliness of the immediate reward - reward
O assist staff occupation planning