This course will provide students with conflict resolution skills To prevent discussion upgraded to understand the psychological causes of conflict and conflict optimal feedback mode Through the communication to improve personal emotion To help students to master the essence of conflict management This course will help students learn how to resolve conflict, understand the psychological factors produced by the conflict, and adopt the best way to respond to control and manage their emotions, to help students to better manage and control conflicts through the situation of case, assessment, practice and class activities to help students to understand the psychological mechanism produced by the conflict, conflict team for individuals and enterprises, the influence of response already