preface Hear "service" will directly think of ordinary people, hundreds of thousands of consumers outside the company. However, some on-the-job worker, they are not directly to consumers. So on the service concept is very weak. But in fact his client is distribution departments within the company.. Service concept which caused by the lack of the problem is that poor internal communication, not collaboration between government departments, or provided assistance is delay or inefficient, in the long run, the impact, the whole team lack of efficiency and innovation. With foreign reveal is not competitive and inferior external customer service. Citibank, American famous enterprise appointed each year outside agencies to do inline departments, internal customer satisfaction survey, satisfaction low department director will be severely review or discharged, because they believe that good quality customer service, internal have a harmonious and positive working atmosphere, will have a good quality performance and external customer service. In recent years, many companies have begun to focus on improving the quality of internal customer service, which indicates that the internal operation of the company is harmonious and efficient.